Refund policy

Refund Policy

All sales are final.

We don't accept returns or exchanges, and we don't give refunds for change of mind, sizing, or color choice. Please double-check your order before you check out.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us at sillyslipperz@outlook.com within 7 days of delivery. Include your order number and a photo of the problem, and we'll send you a free replacement. You don't need to send the item back unless we ask.

Lost or stolen packages
If you added Shipping Protection to your order and your package is lost, stolen, or damaged in transit, email us and we'll reship your order at no cost. Without Shipping Protection, we can't replace packages that the carrier marks as delivered.

30-Day Warranty
If you added the 30-Day Warranty to your order and your slippers develop a defect within 30 days of delivery (for example, a seam comes apart or an eye falls off), email us with your order number and a photo and we'll send a replacement pair. The warranty doesn't cover normal wear, damage from washing, or change of mind.

Cancellations
Orders can only be cancelled before they ship. Email us as soon as possible and we'll do our best to stop it.

Contact
Questions? Email sillyslipperz@outlook.com and a real person will get back to you.